Returns & Exchanges
Exchanges
If you have purchased an item that isn't quite right, we are happy to offer you an exchange or online store credit note for Button Up Boutique.
Exchanges will be accepted provided:
- It is within 14 days of the purchase date
- The items have not been worn, damaged or washed
- Item is in original packaging with all swing tags attached
Refunds
Please note that at this time we do not offer refunds for change of mind. However, we are able to offer you a full store credit.
Store credits will be issued on full-price items provided:
- It is within 14 days of the purchase date
- The items have not been worn, damaged or washed
- Item is in original packaging with all swing tags attached
- Once your return has been received we will issue you a store credit via a gift card
- Store credit will be offered excluding the original cost of shipping
Please note, unfortunately we do not accept returns on sale items unless deemed faulty.
How to Return
To initiate a return or exchange, please follow these steps:
-
Email us at hello@buttonup.com.au with the following information:
- Your name and order number
- Reason for your return
- Whether you would like an exchange or store credit
- Once your return has been approved, send your garment back to us with all original swing tags attached.
- When your return is received and inspected, a gift card will be issued for the value of the returned items. Please note that original shipping costs are not included in the store credit value.
Please note that return postage costs are the responsibility of the customer unless the item is deemed faulty.
Faulty Items
If you have received a faulty item, please contact us at hello@buttonup.com.au as soon as possible with your name, order number, and a description of the fault. We will work with you to resolve the issue promptly.
Contact Us
For any questions regarding our returns policy please reach out to us at:
Email: hello@buttonup.com.au
Location: Victoria Park, WA
Website: shop.buttonup.com.au